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Client Service Approach

Freeland Turk delivers for clients using four deliberate steps.  

These are essential building blocks for implementing a plan resulting in a successful outcome.  

IMPLEMENT
& DELIVER

PLAN & PREPARE

BRING 
FORWARD
SOLUTIONS

REACT & RESPOND

CLIENT SITUATION
& NEEDS

React and Respond to Our Client’s Situation and Needs:

  • Act Quickly

  • Listen, ask Questions, and Understand

  • Identify Needs, and Challenges

  • Sort, Clarify, and Offer Available Options

  • Recommend a Path Forward and Facilitate Decisions

Bring Forward Solutions That Will Meet Expectations:

  • Desired Results

  • Affordable Costs

  • Timely Delivery

  • Acceptable Impacts

  • Politically Acceptable

​Plan the Project and Prepare for Implementation:

  • Document Goals, Objectives, and Special Conditions

  • Prepare Project Scope and Work Breakdown

  • Formulate Project Approach and Assemble a Team

  • Create a Schedule and Identify the Critical Path

  • Identify Project Risk and Mitigation Approach

  • Identify Costs, Budget, and Funding

Implement and Deliver:

  • Lead, Manage, and Foster Teamwork

  • Employ Robust Communication

  • Monitor Schedule, Budget, and Quality

  • Identify Problems and Take Correction Action

  • Finish with Resolve

Learn about our Client Service Philosophy
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